Privacy Policy

Last updated: 7 June 2026

This privacy policy explains how Hot Off The Shelf handles personal information when you use this website, contact us, or buy digital products from the shop.

Website traffic

We collect basic traffic information to understand how the website is used and to help keep it running reliably.

This traffic information is not attributable to individual users. We do not log IP addresses or other information that would identify a visitor from ordinary website traffic.

Contact forms and enquiries

If you contact us through the website, we collect the information you choose to send, such as your name, email address, service interest, and message.

We use this information only to respond to your enquiry and provide the support or information you have requested.

Shop orders

When you buy a digital product from the shop, we collect your email address for the sole purpose of fulfilling your order, sending order-related emails, and helping you access your purchase.

Each order is given a unique access link, which is sent to the email address used at checkout. If you lose this link, we may use your order details to confirm the purchase and resend it.

Purchases

Purchase access is tracked for fraud prevention and support purposes.

When a purchase is accessed, we log the related purchase, user agent, and an anonymised version of the IP address. IP addresses are hashed before they are stored, so the original IP address is not logged.

Payments

Payments are processed by Stripe. We do not store full card details on this website.

Support

If you have any questions about this privacy policy or how your information is handled, please get in touch through the contact page.